Terms of service
Terms of Service
Wick & Will Candle Company
Effective Date: October 12, 2026
1. Overview
Welcome to Wick & Will Candle Company. By accessing our website, browsing our products, or making a purchase at www.wickanwill.com, you agree to these Terms of Service.
Throughout these terms, “we,” “us,” and “our” refer to Wick & Will Candle Company.
Our online store is powered by Shopify.
2. Products and Availability
Wick & Will Candle Company offers scented candles, car fresheners, bath and body products, and related merchandise.
We strive to provide accurate product descriptions, photographs, pricing, and availability. However, product colors, packaging, and appearances may vary slightly.
We reserve the right to modify or discontinue products, adjust prices, and limit quantities without prior notice, subject to applicable law.
3. Orders and Payments
All orders are subject to acceptance and product availability.
Payment must be completed through the payment methods offered at checkout.
We reserve the right to cancel or refuse orders involving suspected fraud, inaccurate information, or other legitimate business concerns. If a paid order is canceled by us, any payment collected for the canceled items will be refunded.
4. Shipping and Delivery
Orders are generally processed within 2–3 business days, excluding weekends and holidays.
Estimated domestic delivery is typically 3–7 business days after shipment. Delivery times are estimates and are not guaranteed.
Please review our Shipping Policy for additional information.
5. Returns, Refunds, and Cancellations
Our store offers a 14-day return policy, subject to the eligibility requirements and exceptions stated in our Return and Refund Policy.
For hygiene and safety reasons, certain opened or used bath and body products may not qualify for return, except where required by law.
Please contact sales@wickanwill.com with return or cancellation questions.
Our published Return and Refund Policy provides the applicable details.
6. Candle and Product Safety
Customers are responsible for following all safety instructions and product warnings.
Candles should never be left burning unattended and should always be kept away from children, pets, drafts, and flammable materials.
Follow the instructions on each product label.
Bath and body products are intended for external use only unless otherwise expressly indicated. Discontinue use if irritation occurs.
Car fresheners should be used according to their supplied instructions and kept away from surfaces that may be damaged by fragrance oils.
7. Intellectual Property
All original Wick & Will Candle Company branding, logos, product photographs, descriptions, designs, and website content are protected by applicable intellectual property laws.
Unauthorized reproduction or commercial use is prohibited unless permission has been granted.
8. Website Use
You agree not to use our website for unlawful purposes, fraudulent transactions, unauthorized access, or activities that interfere with website security or functionality.
9. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, and other store operations.
Certain third-party services may have their own terms and privacy practices.
10. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, products and website services are provided subject to the warranties and limitations expressly stated in our policies.
Wick & Will Candle Company is not responsible for losses caused by misuse of products or failure to follow safety instructions, except where liability cannot lawfully be excluded.
Nothing in these terms limits rights or remedies that cannot be waived under applicable consumer protection laws.
11. Privacy
Personal information is collected and processed as described in our published Privacy Policy.
12. Changes to These Terms
We may update these Terms of Service periodically. Updated terms will be posted on our website with a revised effective date.
Changes will apply as permitted by applicable law.
13. Governing Law
These terms are governed by the applicable laws of the State of South Carolina and the United States, without overriding mandatory consumer protections.
14. Contact Information
Wick & Will Candle Company
531 Beverly Road
Spartanburg, SC 29307
United States
Email: sales@wickanwill.com
Phone: 864-680-2948
Website: www.wickanwill.com
Thank you for choosing Wick & Will Candle Company.