Shipping policy
Wick & Will Candle Company — Shipping Policy
Last Updated: October 12, 2026
At Wick & Will Candle Company, we take pride in carefully preparing and packaging every order. Our goal is to ensure your products arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing times may be longer during holidays, promotional events, or periods of high order volume.
Custom or made-to-order products may require additional processing time.
Shipping Rates
Shipping costs are calculated at checkout based on your order, package weight, and delivery destination. Any available free-shipping promotions will be displayed at checkout.
Estimated Delivery Times
Once shipped, most domestic orders are estimated to arrive within 3–7 business days, depending on the shipping carrier and destination.
Delivery estimates are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, or other circumstances beyond our control.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email with tracking information once their order has shipped.
Warm Weather Shipping
Candles and certain bath and body products are sensitive to extreme temperatures. During warmer months, shipments may be delayed briefly to help protect product quality.
We recommend retrieving packages promptly after delivery and avoiding prolonged exposure to direct sunlight or heat.
Damaged or Incorrect Orders
We carefully package our products to minimize damage during shipping.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at sales@wickanwill.com.
Include your order number, a description of the issue, and photographs of the product and packaging when possible.
We will review the situation and work toward an appropriate resolution in accordance with our return and refund policy and applicable law.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact us immediately. We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has been processed.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at sales@wickanwill.com so we can assist with tracking and carrier inquiries.
International Shipping
International shipping is not currently offered unless specifically made available at checkout.
Contact Information
Wick & Will Candle Company
Email: sales@wickanwill.com
Website: www.wickanwill.com
We appreciate your business and thank you for choosing Wick & Will Candle Company.